Shipping policy

Last Updated: September 27, 2026

At Kitchinus, we want your order to arrive safely and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at kitchinus.com.

If you have any questions about shipping or your order, please contact us at support@kitchinus.com.

Order Processing

Orders are processed after your order has been successfully placed and payment has been confirmed.

Please allow 1–3 business days for order processing and preparation.

Orders are generally processed Monday through Friday, excluding U.S. federal holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Shipping to the United States

Kitchinus currently focuses on serving customers in the United States.

Shipping availability, delivery time, and shipping charges may vary depending on the product and destination.

Available shipping options and any applicable shipping charges will be displayed during checkout before you complete your purchase.

Estimated Delivery Time

Estimated delivery times depend on the shipping method, destination, product availability, and carrier.

As a general guide:

Processing Time: 1–3 business days

Estimated Transit Time: 7–12 business days

Estimated Total Delivery Time: approximately 8–15 business days

These are estimates rather than guaranteed delivery dates.

Delivery times may occasionally be affected by factors outside our control, including carrier delays, severe weather, holidays, incorrect delivery information, or other unexpected circumstances.

Order Tracking

When tracking information is available, we will provide it by email after your order has shipped.

Please note that tracking information may take some time to become active after the carrier receives the shipment.

If your tracking information has not updated for several business days, please contact us at: support@kitchinus.com

Please include your order number so we can assist you more efficiently.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Kitchinus is not responsible for delivery problems caused by an incorrect or incomplete shipping address provided by the customer.

If you notice an address error after placing your order, contact us as soon as possible at support@kitchinus.com.

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

Delayed or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please first check the tracking information provided by the carrier.

If the tracking information indicates that the package was delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery location
  • Around your property
  • With household members or neighbors
  • Any delivery instructions associated with your address

If you still cannot locate your package, please contact us at support@kitchinus.com with your order number and tracking information.

We will review the available information and help you determine the appropriate next step.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@kitchinus.com.

Please include:

  • Your order number
  • A description of the damage
  • Clear photos of the product
  • Photos of the shipping package, if applicable

This information helps us review the issue and determine the appropriate resolution.

Shipping Costs

We offer a simple flat-rate shipping fee for orders delivered within the United States.

  • Standard Shipping: $7.99 per order
  • Free Shipping: Available on orders of $99.00 or more

To qualify for free shipping, your order subtotal must be $99.00 or more before applicable taxes and after any discounts or promotional codes are applied.

The applicable shipping charge, if any, will be clearly displayed at checkout before you complete your purchase.

Example:
An order with a qualifying subtotal of $99.00 or more will receive free standard shipping. Orders below $99.00 will be charged the standard $7.99 shipping fee.

Note: Free shipping applies to eligible U.S. orders only and does not include any shipping method specifically designated as expedited or express, unless otherwise stated.

Delivery Delays

Kitchinus works with shipping carriers to deliver orders within the estimated timeframe.

However, delivery dates cannot always be guaranteed because carrier operations and other circumstances may affect transit times.

Possible causes of delays may include:

  • Severe weather
  • Carrier disruptions
  • Holidays
  • Incorrect or incomplete addresses
  • Unexpected transportation delays
  • Other circumstances outside our reasonable control

We appreciate your patience if an unexpected shipping delay occurs.

Questions About Your Order?

We're here to help.

If you have any questions about your shipment, tracking information, or delivery, please contact:

Kitchinus

Email: support@kitchinus.com
Phone: +1 (848) 243-0781
Address: 109 Madison Ave, River Edge, NJ 07661, United States